What are the handles made from?
Solid brass. Every piece in the range is solid brass throughout, not a brass finish over another metal. The three finishes are applied to that same brass body.
Are the handles lacquered?
No. Brushed and antique brass are supplied bare, with no lacquer and no clear coat. That is why they change with handling: brushed softens where fingers land, antique deepens in the recesses. If you want the day-one look kept, a dry cloth once in a while does it. Matte black is different: it is a pigmented finish over the same brass body, so it stays as it arrives.
In a bathroom, laundry or any damp room, bare brass darkens faster. That is patina rather than damage, and it will not corrode or flake. If you would rather it stayed bright in a damp room, wipe it dry now and then, or choose matte black.
How do I know what size to order?
Bar pulls are sized by centres - the distance between fixing holes. See the sizing guide.
Which finishes are available?
The knurled bar pull and T-bar come in brushed, antique and matte black. The French range is made in brushed brass, and the Vintage Pull in antique brass. Each product page shows exactly what is available.
How long will my order take?
It depends on your country, and every order is tracked the whole way:
- New Zealand: 6 to 13 days
- United Kingdom: 7 to 14 days
- United States: 8 to 14 days
- Canada: 9 to 15 days
- Ireland: 9 to 17 days
- Latvia: 11 to 21 days
- Australia: 8 to 26 days
The exact arrival window for your country is shown on each product page.
Are fixings included?
Yes. Colour-matched screws are supplied with every handle, so the fixings do not stand out against the finish. Cabinet fronts vary in thickness, so if yours are unusually thick, email support@haldenhardware.com before ordering and we will confirm what you need.
Can I order a sample first?
Yes - order a single handle, or contact us if you are specifying at volume.
Can I return hardware I have already fitted?
Yes, within the 14 days, but on a change of mind it will usually cost you more than it is worth. Fitting a handle goes beyond checking it over, so where a piece comes back drilled, scratched or marked from installation we may reduce the refund to reflect the loss in value, and we tell you the amount and the reason before we do it. On a fitted piece that reduction can be most of what you paid. You also pay the return postage on a change of mind, and you need a returns code from us first, because the address on your parcel is a dispatch address and a parcel sent there will not reach us. If the piece is faulty, damaged or not what you ordered, fitting it changes nothing: we put it right at our cost, and in most cases we will not ask you to send it back at all. Email support@haldenhardware.com with your order number and photographs. Trade orders are a business to business sale and work differently. See returns.
Will I pay customs or import duty?
Inside the European Union, no. VAT is included in the price you see, so your order should reach you with nothing further to pay. If a carrier does ask you for VAT, duty or a handling fee on an order to Latvia or Ireland, email the receipt to support@haldenhardware.com and we will refund it in full.
Outside the EU, possibly. Your carrier may charge import duty or local tax when the parcel reaches you. We do not collect it at checkout, and the amount is set by your own country rather than by us.